If your WhatsApp account is a business account, the display name will only be shown in the contacts view in smaller text all other views will show the phone number. There will be a green checkmark beside the displayed name in the contacts view. If your WhatsApp account is an official business account, the display name will be visible in the chat list, chat screens, chat groups, and contacts view instead of the phone number. The phone number will still be visible in the contacts view. If a user has already saved the business number in their address book, the name from their address book will always be displayed. WhatsApp verifies authenticity of a brand for every account on the WhatsApp Business API.ĭepending on your business account type, users will see different things. The name of the business is visible even if the user hasn't added the business to their address book.īy default, any account using the WhatsApp Business API or WhatsApp Business App is a business account. WhatsApp has verified that an authentic, notable brand owns this account.Īn official business account has a green checkmark badge in its profile and chat thread headers. Customers can choose which one of the accounts types they want and submit the necessary details to apply for an account and Syniverse will make every effort to request the account on behalf of the customer. There are two types of WhatsApp business accounts:įacebook at its sole discretion, decides if a registration is approved for an Official Business Account or as a Business Account. Syniverse will assist you with the registration of a WABA. Once you have a verified Facebook Business Manager Account created and have your Business Manager ID, the next step is to register for a WhatsApp Business account (WABA).
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